Client Charter

In November 2010 the Careerforce Board adopted a Client Charter in order to ensure Careerforce meets the needs of our employers and stakeholders.

Careerforce is the industry training organisation for health, disability, and aged support for levels 1-8 on the National Qualifications Framework. We are the recognised standard setting body for the sectors of aged care, addiction, allied health, core health, dental support, intellectual, physical and sensory disability, health care orderlies, health support, mental health, primary and secondary health care, public health and whanau ora, except where the workforce is covered by the Health Practitioners Competence Assurance Act 2003.

As an industry training organisation (ITO), Careerforce is required to:

• Develop arrangements for the delivery of training
• Design national qualifications (within a pathway) and set and monitor the consistency and quality of the assessments related to those qualifications.
• Provide leadership within the sector on matters relating to skill and training

A goal of Careerforce is to be the ITO of choice for all sectors within our coverage. To be effective we need strong working relationships with our employers and stakeholders. To help achieve this we undertake to:

• Openly engage with employers of all size and listen to understand your needs, issues and perspectives.
• Work with you to;
  • identify your training needs
  • manage the delivery of training ensuring access and to all trainees
  • review the outcomes, establishing the impact of the training on quality service provision and its efficiency in terms of maximising the use of resources
• Build effective and productive relationships based on mutual goals, respecting the skills and knowledge of the sector and the complementary responsibilities and accountabilities
• Undertake to understand the strategic needs and operating environment of the sectors
• Lead the development of collaborative strategies and plans to ensure the future training needs of the sectors are being addressed
• Work collaboratively to jointly lift the profile of the sectors
• Achieve our funders requirements and strengthen training opportunities for the sectors
• Clearly articulate what we can and can’t do and identify opportunities and their viability to address unmet need
• Have clear and transparent policies and processes and be consistent and reliable with their application
• Apply our funding and services equally and fairly and be open about all agreements
• Give you clear, accurate and timely information
• Work collaboratively to resolve issues and misunderstandings