• Foundation Skills (L2)
• Core Competencies (L3)
• Residential (L3)
• Human Services (L3)
• Intellectual Disability (L3)
• Vision & Hearing Screening (L3)
• Dementia (L4)
• Mental Health (L4&L6)
• Diversional Therapy (L4)
• Disability Information Provision (L4)
• Disability Support Assessment, Planning, and Coordination (L5)
• Epilepsy Care (L5&L6)
• Hearing Therapy (L5)
• Guide Dog Training (L5&L7)
• Human Services (L5)
• Expiring Unit Standards and Qualifications
• Support of the Older Person (L3)
• Qualifications in Development
• Education Providers
• Resources & Support

Human Services (Level 3)

The National Certificate in Community Support Services (Human Services) is designed to recognise the knowledge and skills required of support workers in the delivery of human support services.

It has been developed in conjunction with the National Certificate in Community Support (Core Competencies) which is a pre-requisite for this qualification, and supersedes the National Certificate in Human Services (Level 4).

The qualification consists of a compulsory section of 10 unit standards totalling 41 credits, and an elective section of 6 unit standards from which 14 credits must be chosen to total 55 credits.

The compulsory section of the qualification includes skills and knowledge relating to maintaining documentation, personal and community values, value of relationships, implications for a sibling, supporting a person with a communication impairment, infection control, safe working environment, facilitating a learning plan, reporting changes in a person’s condition, and ethical behaviour.

The elective section of the qualification enables candidates to select specific unit standards that support the requirements of their work environment.  It includes standards that cover cultural aspects of care and standards that cover knowledge of epilepsy and communication with deaf and hearing impaired people.  It also covers some legal aspects and more detailed knowledge of issues associated with intellectual disability.

Holders of the National Certificate in Community Support Services (Foundation Skills) (Level 2) can receive 11 credits towards this qualification.

The cost of this qualification is $200 (incl GST) per trainee. Careerforce can provide eligible workplaces an assessment support rebate of $100 (incl GST) for every trainee that completes the Human Services Strand within an 18 month time frame. Click here for more information.

Download the NC in Community Support Services (Human Services) (Level 3) Brochure

Prerequisite: You cannot be awarded this qualification until you have successfully completed the Core Competencies qualification. You may complete unit standards in Core Competencies and in this qualification in any order; however you MUST complete the last unit standard in Core Competencies before you complete the last unit standard in this qualification.

Resources

Trainees undertaking this Qualification receive a Workbook and a Trainee Assessment Portfolio for each unit standard in the Qualification.

Workbooks are a learning aide for trainees. They are designed to be interesting and stimulating, and assist trainees to complete their Trainee Assessment Portfolio (TAP). A Trainee Assessment Portfolio is effectively an answer book for the trainee to complete for each unit standard.

Trainee Assessment Portfolios (Human Services)

Strand Compulsory
	Maintain Documentation - Community Field Worker: 20964 (125KB)
	Implications on a Sibling - Disability: 1811 (115KB)
	Impact of Values and Attitudes - Disability: 1816 (144KB)
	Value of Relationships - Disability: 1818 (130KB)
	Communication Impairment: 16874 (115KB)
	Infection Control: 20826 (250KB)
	Looking After Me: 23453 (543KB)
	Establish and Facilitate a Learning Plan: 23383 (115KB)
	Observe, Report, and Document Changes : 23390 (124KB)
	Ethical Behaviour: 23392 (138KB)
Electives
	Causes and Associated Conditions: 16870 (149KB)
	Knowledge of Epilepsy- Community Field Worker: 20965 (141KB)
	Legal Environment - Intellectual Disability and High and Complex Needs: 23372 (105KB)
	Communicating with Deaf and Hearing Impaired People: 23377 (133KB)
	Impact of Mental Illness on a Person with an Intellectual Disability: 23373 (135KB)
	Culturally Safe Operating Principles and Pacific Values: 23381 (currently unavailable)