New Zealand Certificate in Business (First Line Management) (Level 4)

The Certificate in First Line Management for Social, Health and Hygiene sectors is designed for experienced first line managers working in social, health, aged care, disability, community, cleaning and urban pest management sectors. This programme supports your staff to build on their existing leadership skills including managing tasks or projects, supporting teams and developing leadership styles.

A programme for your aspiring first line managers is being developed.

The aim of this programme is to recognise the skills of your team leaders, supervisors and coordinators and to expand their knowledge and leadership skills within their role. This programme achieves the New Zealand Certificate in Business (First Line Management) (Level 4).

PDFIconProgramme Information Brochure

Programme overview

The programme includes recognising and/or developing the following competencies in your staff:

  • identify the resources required to complete tasks and understand impacts.
  • develop the team to contribute to the task, manage conflict and recognise diversity.
  • develop and plan using goals to grow own skills and knowledge.
  • understand leadership styles and how you can use them.
  • complete the task and demonstrate communication and coaching skills.


The qualification fee is $390 (GST inclusive). If you have your own workplace assessor, the qualification fee is all you’ll pay.

An independent contracted assessor costs $775 (GST inclusive) per trainee. This includes the qualification fee.

What’s next?

Graduates may progress their skills and knowledge by further training in business leadership and management.

MyPath online assessments

Trainees and assessors will have access to MyPath. This is where the assessments are located. We plan to add learning resources for this programme as a future development. MyPath provides learning support but is not a substitute for the ongoing coaching and guidance that occurs within workplaces.

Contact us

If you are interested in learning more about the New Zealand Certificate in Business (First Line Management) (Level 4), please call Careerforce at 0800 277 486 or email:

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