A 4.5 star hotel in Gisborne has put five staff through the (Level 2) Cleaning Certificate with the help of Industry Training Organisation Careerforce.  Careerforce representative Fiona Wallace said the qualifications involved a combination of workshops plus on-the-job assessment.

Emerald Hotel staff

Hotel Emerald general manager Stuart Geddes said he was “chuffed” that the staff had attained a worthwhile achievement that had already impacted upon guests’ experience for the better.

“Our guest feedback has certainly gone up.  What it’s doing is ensuring we consistently deliver a product through hygiene and cleanliness.”

Quality Hotel Emerald housekeeping supervisor said the training had been a valuable experience for her and her fellow staff.  “I will definitely want it to be a foundation that everyone who starts working here does the Level 2  and then Level 3 if they choose to.”

Full article courtesy of The Gisborne Herald Thursday March 10

Update 31 March 2016

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