Congratulations and thank you for choosing to upskill through industry or on-the-job training. Watch the short video to learn about Industry Training and check the boxes to see information to help you get started, stay engaged and motivated throughout your training. Remember,  you have your workplace and Careerforce to help support you along the way.

Frequently Asked Questions

Frequently Asked Questions

Click on the questions to reveal the answers

Careerforce supported trainees need to be working or volunteering within the health, mental health, aged care, disability, social services, youth work, cleaning or urban pest management professions and have the support of their employer.

Training is delivered via an employer led model.  This means the training is embedded in everyday workplace activities, and employers support trainees to learn on-the-job.  Assessment is carried out by assessors within the workplace.

Your employer will decide if you are doing paper-based or online learning. If you are using paper-based assessments, then speak to your assessor about accessing the learning guides and trainee assessments from the Careerforce library. You will need to login to iportal – to access the library. If you are learning online, you will receive an email with instructions on how to login to our learning tool, Aka Toi –

Please allow up to one month after your last unit standard has been reported by your assessor.  Your certificate will be sent directly to your employer. If you leave your workplace and would like your certificate sent to an alternative address, please contact us, and let us know.