A 4.5 star hotel in Gisborne has put five staff through the (Level 2) Cleaning Certificate with the help of Industry Training Organisation Careerforce. Careerforce representative Fiona Wallace said the qualifications involved a combination of workshops plus on-the-job assessment.
Hotel Emerald general manager Stuart Geddes said he was “chuffed” that the staff had attained a worthwhile achievement that had already impacted upon guests’ experience for the better.
“Our guest feedback has certainly gone up. What it’s doing is ensuring we consistently deliver a product through hygiene and cleanliness.”
Quality Hotel Emerald housekeeping supervisor said the training had been a valuable experience for her and her fellow staff. “I will definitely want it to be a foundation that everyone who starts working here does the Level 2 and then Level 3 if they choose to.”
Update 31 March 2016