Unit standard and credit achievement
With your National Student Number (NSN) you can access your own Record of Achievement on the NZQA website.
You can look up what units and credits you have achieved. Please note that if the credits have been registered with Careerforce in the last seven days, they may not yet show up on the NZQA website.
Trainee appeal process
If you are not satisfied with your assessment result, Careerforce recommends that you discuss your concerns with your assessor.
If you are not comfortable doing this, or would still like to appeal the result, you can make an appeal to Careerforce. Our National Moderator will review your assessment and make a decision whether to uphold or change the assessment result.
If you would like to appeal the result of an assessment you have completed, please complete the appeal of assessment result form.
You can contact us on 0800 277 486 or email us and request a Progress Report. This Report shows how far through your qualification you are, and which unit standards and credits you have achieved towards your qualification.
Your certificate should take no longer than one month to arrive after the result for your last unit has been reported to us (Careerforce) by your assessor. Here are the steps:
Week 1 – Each Monday we export the results we’ve received during the previous week to NZQA. We then award your qualification with NZQA on Wednesday.
Week 2 – The Monday after your qualification has been awarded, we send a request to our external printers to print your certificate. They print and send out the certificate via courier.
Week 3 – Your certificate should arrive with your workplace.
There are a couple of reasons why your certificate may be delayed.
- It may be that your assessor has not reported your results to us in a timely manner. The process above starts from when your last result was reported to us. So if your result is not reported to us until a month after the completion date, you will be looking at a 2 month wait to get your certificate from the day your last unit was marked complete.
- All our certificates go to the address we have for your workplace. If this address is not correct, it causes a delay in certificate delivery. If you leave your workplace and would like your certificate sent to an alternative address please let us know.