Unit standard and credit achievement
With your National Student Number (NSN) you can access your own Record of Achievement on the NZQA website.
You can look up what units and credits you have achieved. Please note that if the credits have been registered with Careerforce in the last seven days, they may not yet show up on the NZQA website.
Trainee’s rights in assessment
As a trainee, you must be informed about:
- The training plan, i.e. what modules that you must complete and any cross-crediting awarded and the supports and guidance available to get you through the programme.
- What unit standards and qualification you will gain from your programme.
- The process for disputing an assessor decision.
- The review and appeal procedures available to you if you do not meet the required standard.
- Your options for completing your assessments in any of the three official languages of New Zealand, i.e. English, Te Reo, or NZ Sign Language.
- Your options for addressing your particular needs, e.g. for Māori, Pacific people and other Tauiwi and consumers/ tangata whai ora, including alternative assessment options.
As a trainee you are entitled to:
- Timely assessment and feedback. Assessments should be marked within 10 working days of being submitted to your assessor and you should receive feedback within 5 working days of the marking being completed.
- Guidance about what the assessment requires you to do.
- Support from your workplace to build sufficient knowledge and practical skills through on-job training and coaching in preparation for assessment.
Trainee appeal process
If you are not satisfied with your assessment result, Careerforce recommends that you discuss your concerns with your assessor.
If you are not comfortable doing this, or would still like to appeal the result, you can make an appeal to Careerforce. Our National Moderator will review your assessment and make a decision whether to uphold or change the assessment result.
If you would like to appeal the result of an assessment you have completed, please complete the appeal of assessment result form.
You can contact us on 0800 277 486 or email us and request a Progress Report. This Report shows how far through your qualification you are, and which unit standards and credits you have achieved towards your qualification.
Your certificate should take no longer than one month to arrive after the result for your last unit has been reported to us (Careerforce) by your assessor. Here are the steps:
Week 1 – Each Monday we export the results we’ve received during the previous week to NZQA. We then award your qualification with NZQA on Wednesday.
Week 2 – The Monday after your qualification has been awarded, we send a request to our external printers to print your certificate. They print and send out the certificate via courier.
Week 3 – Your certificate should arrive with your workplace.
There are a couple of reasons why your certificate may be delayed.
- The process above starts from when your last result was reported to us. So if your result is not reported to us until a month after the completion date, there will be a 2 month wait to get your certificate from the day your last unit was marked complete.
- All our certificates go to the address we have for your workplace. If this address is not correct, it causes a delay in certificate delivery. If you leave your workplace and would like your certificate sent to an alternative address please let us know.
National Student Number (NSN) and Record of Achievement (RoA)
The New Zealand Qualifications Authority (NZQA) provides several ways in which current and previous students/learners/trainees can access their results for National or New Zealand Qualifications or standards.
When you enrol in a programme that leads to credits for standards and qualifications, you are given a unique identification number called a National Student Number (NSN). All your credited standards and qualifications awarded are recorded against your NSN.
A New Zealand RoA is an official transcript of all the New Zealand qualifications and standards that a person has achieved as reported by NZQA-accredited education organisations and Universities.
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