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Qualification and Programme Overview

This programme aims to develop the skills and knowledge required to support and empower people in home and community settings.


The programme includes developing and/or recognising the following competencies in your staff:

  • Recognising and responding to signs of vulnerability and abuse in a health or wellbeing setting.
  • Demonstrating ethical and professional behaviour in a health or wellbeing setting.
  • Providing person-centred support to maximise independence.
  • Recognising and responding to changes in people.

Download qualification brochure


Palliative Care Assessment Package

Careerforce, with support from Hospice New Zealand has developed an assessment package to recognise the competency of the workforce providing palliative and end of life care. 

Support workers or health professionals who attended the Hospice New Zealand Fundamentals of Palliative Care programme or those working in a palliative care setting who want to gain recognition for their work may get assessed and credentialised through us.

Find out more



Frequently Asked Questions

Click on the questions below to reveal the answers.  Please contact us via if you have a question not covered below.

The Careerforce Health and Wellbeing Level 3 Support Work Strand Programme is for Support Workers to develop their skills and knowledge required to support and empower people in home and community settings.

Trainees will need to have the support of their employer to be able to enrol.

Trainees gain their skills and knowledge through on-job learning. The core value of industry-based training is that it sets people up with the right experiences, skills and knowledge. Trainees can earn while they learn, gain nationally-recognised qualifications, will benefit by gaining recognition of transferable skills and knowledge that is valued across the health and wellbeing sector.


To enrol in the New Zealand Certificate in Health and Wellbeing (Level 3) Support Work Strand, please call 0800 277 486, email: or speak to your local Careerforce Workplace Advisor

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Level 3

Ideal for

  • Support workers
Relevant for the following sectors
  • Aged Care
  • Disability Support
  • Healthcare Services
  • Home & Community Support
  • Mental Health & Addiction Support

For me, the New Zealand Certificate in
Health & Wellbeing (Support Work) at
Level 3 was a great introduction to what a
support worker does. It provided a great
framework, but also the flexibility to do your
job in a creative way. You’re able to branch
out and really explore how you can support
people and their families a lot better.

Matt Sang | Service Coordinator