This micro-credential is designed to provide de-escalation skills and techniques for people working in mental health and addiction support settings.
Graduates will be able to:
- Communicate effectively in situations that require de-escalation.
- Identify and explain the triggers that can lead to the occurrence of aggressive behaviour.
- Correctly and confidently apply de-escalation techniques.
Learners need to be working in a relevant sector. Learners are also required to have reasonable computer literacy as micro-credential assessments are only offered online (via Aka Toi).
Learning and Assessment Resources
Learning and assessments will be completed via Careerforce’s online learning platform, Aka Toi or face-to-face training via the Te Pou o te Whakaaro training programme.