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Micro-credential Overview

This micro-credential is designed to provide de-escalation skills and techniques for people working in mental health and addiction support settings.

Graduates will be able to:

  • Communicate effectively in situations that require de-escalation.
  • Identify and explain the triggers that can lead to the occurrence of aggressive behaviour.
  • Correctly and confidently apply de-escalation techniques.


Learners need to be working in a relevant sector. Learners are also required to have reasonable computer literacy as micro-credential assessments are only offered online (via Aka Toi).

Learning and Assessment Resources

Learning and assessments will be completed via Careerforce’s online learning platform, Aka Toi or face-to-face training via the Te Pou o te Whakaaro training programme.

Download micro-credential brochure


Frequently Asked Questions

Click on the questions below to reveal the answers.  Please contact us via if you have a question not covered below.

This micro-credential is ideal for Support Workers employed in a Mental Health and Addiction Support setting.

Learning and assessments will be completed via Careerforce’s online learning and assessment portal, Aka Toi or via the Te Pou e te Whakaaro training programme.

The enrolment fee for this micro-credential is $85 (inc GST) NZD. The employer usually pays the fees for staff to enrol in these programmes. To enrol in a Careerforce programme, you must be currently employed and have the support of your employer.


To enrol in this micro-credential, please call 0800 277 486, email: or speak to your local Careerforce Workplace Advisor

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Level 4

Ideal for

Mental health and addiction support workers.

Relevant for the following sectors
  • Mental Health & Addiction Support