Qualification and programme overview

This qualification is delivered as an apprenticeship that is  well-supported and resourced with a team of Apprenticeship Advisors providing pastoral care and support.
The Apprenticeship in Social and Community Services gives your staff the skills they need to work alongside people, family and whānau and apply a person-centred approach to their support.
The Community Facilitation programme enables workers to develop and demonstrate skills needed to work alongside people, family and whānau to support autonomy by using tools and strategies to identify goals, address barriers and achieve aspirations.

The programme includes developing and/or recognising the following competencies in your staff:

  • Engaging and communicating with people, family and/or whānau who are accessing social and community services in a manner which respects their socio-cultural identity, experiences and self-knowledge
  • Developing relationships and supporting the achievement of intended outcomes
  • Demonstrating a knowledge of kawa and tikanga and the ability to relate the unique place Māori have as tangata whenua in Aotearoa in their role
  • Understanding New Zealand’s health and wellbeing challenges and the impact on their role
  • Displaying self-awareness, reflective practice and personal leadership in the workplace
  • Actively contributing to a culture of professionalism, safety and quality in your workplace
  • Gaining an in-depth knowledge of a condition, impairment, situation or issue and applying the new knowledge to support clients.

Download qualification brochure

Visit our Apprenticeship pages to learn more about health and wellbeing apprenticeships.

Learn more about Apprenticeships


* This programme presently has free enrolment via the Targeted Training and Apprenticeships Fund (TTAF)


To enrol in the Apprenticeship in Health and Wellbeing (Level 4) (Social and Community Services) Community and Facilitation Strand, please call 0800 277 486, email: or speak to your local Careerforce Workplace Advisor

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Level 4

Ideal for

  • Disability Support Workers
  • Employment Support Workers
  • Housing and Budget Support Workers
  • Disability Information Consultant and Case Workers
  • Community Facilitators
  • Teacher Aides

Relevant for the following sectors

  • Disability Support
  • Home & Community Support
  • Social Services
  • Youth Work
  • 120 Credits
  • 18 - 24 months
  • $2000 (inc GST) FREE ENROLMENT*