Contact Us

Programme overview

The aim of this programme is to develop and recognise the skills of healthcare assistants to provide person-centred support to patients. This flexible work-based training programme is designed to be delivered across various clinical areas including maternity, mental health, acute care and outpatient clinics.

Waitemata and Waikato DHBs, with the support of Careerforce, co-designed a contextualised training package/programme for their healthcare assistants. The programme leads to the achievement of the New Zealand Certificate in Health and Wellbeing (Health Assistance) (Level 3).

Programme learning and assessment overview

The programme will be assessed in three integrated assessments. There are two core integrated assessments that need to be completed. Trainees then complete one integrated assessment for an area of focus related to the department they belong to. Each assessment has an associated learning resource.

The assessments are open-book assessments. Trainees can refer to the learning resources, the relevant organisational policies and procedures, and their own research for answers. Trainees are expected to answer the assessment questions in their own words. They are required to submit their assessment book periodically to their assessor for marking.

The programme includes developing and/or recognising the following core competencies in your staff:

  • Demonstrate professional and ethical behaviour.
  • Demonstrate and apply a person-centred approach to supporting patients.
  • Observe and respond to changes in a patient.
  • Provide support to patients from different cultures.
  • Comply with your internal infection control procedures.
  • Manage challenging behaviour according to your organisation’s policies and procedures.
  • Overcome barriers to communication.




To enrol in the New Zealand Certificate in Health and Wellbeing ( Health Assistance) for hospitals and the health sector (Level 3), please call 0800 277 486, email: or speak to your local Careerforce Workplace Advisor

Contact Us Now

Level 3

Ideal for

  • Acute Care
  • Clinics
  • Mental Health
  • Maternity
  • Operating Theatre
Relevant for the following sectors
  • Aged Care
  • Healthcare Services
  • 70 Credits
  • 12 months
  • $230 (inc GST)