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Qualification and programme overview

This leadership and management programme is for leaders and operational managers with direct reports. It has been developed specifically for those working in the health, mental health, aged support, disability, social services, youth work, cleaning and urban pest management industries.

This programme was developed in direct response to demand from the sectors that Careerforce represents. It was developed in consultation with the sector and reflects the skills, knowledge and competencies that the sector identified as required.

The programme assesses the following skills, knowledge and competencies:

  • Motivating and developing self and others to improving staff engagement and productivity.
  • Applying knowledge of the principles and practices of operations, accounting, sales/ marketing, HR, and risk management to support operational efficiency and effectiveness.
  • Analysing the impact of internal and external environments on the organisation.
  • Contributing to innovation and change.
  • Developing and maintaining business relationships with internal and external stakeholders.
  • Applying problem identification, root cause solving, and decision-making skills.
  • Applying professional and ethical behaviour.
  • Analysing how the origin and nature of the bicultural partnership (as embedded in the Te Tiriti ō Waitangi and the Treaty of Waitangi) can be applied to business activities and relationships.


Download qualification brochure

Please have a read through of the programme suitability and expected commitment before filling in an EOI. 

Business L5 programme suitability and expected commitment


Read about some of our Business Level 5 Learners and graduates

Developing the People Leaders
Several administrative people leaders [at Te Whatu Ora] began a two-year programme with Careerforce to achieve a NZ Diploma in Business Leadership and Management (Level 5).
Read more

Upskilled coordinator helps team support people to lead better lives
Wanaka based Service Coordinator, Emily Black, loves helping people make big changes in their lives. “I like hearing the success stories from staff about the work they’re doing for the clients they support,” says Emily.
Read more

Hawke’s Bay manager upskills to better support at-risk youth
“There are definitely things I’ve learnt that have opened my eyes, and that I look at completely differently now,” says Nicky Mapp, Programme Manager at Hawke’s Bay’s Ignite Youth Employment.
Read more

Level 5 graduate overcomes self-doubt to be a better leader
Paraparaumu service manager, Karen Macilquham started as a support worker with IDEA Services more than 25 years ago. “The programme reinforced what I knew. But it also made me think of things differently. It made me much more aware of others and our different learning styles”. 
Read more


Learners may be eligible for Fees Free training. To find out more and to learn how to check eligibility, see our Fees Free page.

*International fees will apply to non-domestic learners. More information.

Frequently Asked Questions

Click on the questions below to reveal the answers.  Please contact us via if you have a question not covered below.

The Careerforce New Zealand Diploma in Business (Leadership and Management) (Level 5) is ideal for someone currently in a management or leadership role. It has been developed specifically for those working in the health, mental health, aged support, disability, social services, youth work, cleaning and urban pest management industries.

Trainees will need to have the support of their employer to be able to enrol.


If you are interested in learning more about the New Zealand Diploma in Business (Level 5) Leadership and Management), please complete the Expression of interest form after reading the Suitability Statement:

Expression of interest form

Level 5

Ideal for

  • Operational Managers.
  • Team Leaders.
Relevant for the following sectors
  • Aged Care
  • Cleaning
  • Disability Support
  • Healthcare Services
  • Home & Community Support
  • Mental Health & Addiction Support
  • Social Services
  • Urban Pest Management
  • Youth Work
  • 120 Credits
  • 20 months
  • $2000* (inc GST)

The main thing for me now is an increased confidence in my own management and leadership style. I feel more confident in solving problems and making decisions. 

Venessa Dodge | Service Manager-Workforce | IDEA Services
READ MORE: Diploma programme bolsters leadership confidence