Qualification and programme overview

This is an applied diploma which means you need to do 200 hours of practical work. The Diploma is designed to qualify advanced support workers who work closely and collaboratively to support people and whānau with complex needs. The programme is centred on developing the competencies needed to support your client’s complex needs. The learning is transferred into work practices.

The diploma includes developing/recognising the following competencies:

  • Being client-focused, working independently and continuously improving.
  • Working alongside tangata whenua.
  • Working with people from diverse cultures and backgrounds.
  • Specific skills, knowledge, attributes and statutory responsibilities required for the role.
  • Understanding relevant developments in Aotearoa.

This programme is NOT suitable for employees working in the aged care sector.


Download qualification brochure

Family Violence Sexual Violence and Violence within Whānau: Workforce Capability Framework

Careerforce is pleased to be the product designer and developer tasked to enable the Family Violence, Sexual Violence and Violence within Whānau: WORKFORCE CAPABILITY FRAMEWORK to come to life.

We have been tasked to embed the Framework into our existing New Zealand Diploma in Health and Wellbeing (Level 5) and develop workplace learning and assessment support resources for the workforce. The Framework is the result of the collaboration of government representatives and non-government experts in family violence and/or sexual violence and valuable feedback from government agencies, NGOs, professional associations and academics.

Working closely with the different ministries and Mixed Agency Team, we have developed an interactive learning resource, with scenario-based learning and assessment handbook all available through our online learning platform, MyPath.

For more information

Interested organisations with staff working in this sector may get in touch with Lisa Williams, Careerforce Business Development Consultant at



If you are interested in learning more about the New Zealand Diploma in Health and Wellbeing Applied Practice (Level 5), please complete the Expression of interest form:

Expression of interest form


Level 5

Ideal for

Roles supporting people with complex needs such as:

  • Consumer advocacy roles
  • Victim support roles
  • Navigation roles
  • Violence intervention roles
  • Play specialist roles

Relevant for the following sectors

  • Disability Support
  • Healthcare Services
  • Home & Community Support
  • Mental Health & Addiction Support
  • Social Services
  • Youth Work
  • 120 Credits
  • 18 - 24 months
  • $2000 (inc GST)

Our sector had struggled to find a relevant qualification for people who work in the financial mentoring sector. The diploma qualification was for our sector, and across our sector.

Kathryn Burton | Financial Mentor
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